Shipping & Returns

Shipping Information

Processing Time

Orders are typically processed within 1-2 business days. Custom or made-to-order items may require additional processing time.

International Shipping

We ship internationally to select countries. International shipping rates and delivery times vary by destination. Customs duties and taxes are the responsibility of the recipient.

Return Policy

Return Conditions

• Items must be in original condition with all tags attached
• Items must be unworn and unwashed
• Original packaging must be included
• Proof of purchase required
• Final sale items cannot be returned

Return Process

1. Contact our customer service team at returns@elegance.com to initiate a return
2. Receive your return authorization number and prepaid shipping label
3. Package your items securely with the return form
4. Ship using the provided return label
5. Receive your refund within 5-10 business days after we receive your return

Exchanges

We offer exchanges for different sizes or colors, subject to availability. Exchange requests must be made within the 30-day return window.

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